Hi Everyone,
This is just to say that another edition of Real World ITIL will be posted within the next few days, in which we’ll address some more recent questions about ITIL. At the moment, we’re busy writing a white paper, which we’ll share with all of you.
So thanks for reading and keep watching this space … we’ll be back soon!
Regards,
Scott (your moderator)
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Will the real CMDB please stand up? I don’t know about you but I am completely confused. What on earth is this thing called a CMDB? Is this some sort of new type of database product that will allow executives to have a life changing experience and allow them profound visibility into their organizations inner workings? Is this just some hyped up new techno vernacular that will be gone in six months so everyone should just ignore it? Whatever it is, I don’t think anyone would argue that the IT industry is a buzz talking, pushing, and promoting the CMDB as if it is the Holy Grail. So, what is a CMDB and why should one spend the time and effort to understand a CMDB?
Summer vacations are over for most of us, so it’s back to work! I had a call yesterday with some analysts at AMR, and it was a very interesting exchange. Here is one of the interesting topic areas of the talk.
Sarbanes Oxley 404 Compliance. We agreed that way too much focus is being applied to tools / approaches to automating the audit of compliance, and not enough attention is being paid to eliminating the source of non compliance.
Here is what has happened on Evergreen’s Blog for this Week:
The Top 10 Post on Evergreen’s Blogs:
A Five-Part Podcast Series on Evergreen’s North American ITIL Assessment
I recently completed a comprehensive analysis of the results of Evergreen’s North American ITIL Assessment. We conduct this informal survey two times per year with attendees at key industry events. This most recent survey took place at the 9th annual International Service Management Conference hosted by Pink Elephant.
While our survey isn’t by any means scientific, I think it provides an excellent “gut check” that keeps us up-to-date about the level of activity in large, complex IT organizations around process frameworks like ITIL and CoBIT.
Part 1: Many Say They Are “ITIL-Ready”—What We Think It Means
Continue Reading…
In our last episode of Real World ITIL, we were pleased to note that eWeek magazine covered Evergreen’s recent survey on ITIL adoption. This week, we’re equally pleased to note that CIO Insight magazine has also covered the survey’s interesting findings. We’re appreciative of this coverage and hope you’ll check out the articles. If you do, we’d love to hear your thoughts on them! Just click on the Comment link below to respond.
This week, as promised, we’ll feature another bunch of questions that we’ve recently heard about ITIL. I’ll offer a few brief thoughts in reply to each of these questions, but I invite any reader out there to add additional insight or perspective by clicking on the Comment link, below.
So let’s make sure our seat backs are straight up, tray tables are stowed and our seat belts are fastened (and turn off that Blackberry!). Here we go:
Question: How can you develop and advertise a Service Catalog if you can’t guarantee delivery or cost?
I am currently working on a project where the organization is initiating a project to improve their web based customer request system. They refer to this application as WebRFA (Request for Assistance) and it provides a portal for requesting various products and services. This customer happens to be a government organization supporting high profile internal customers, and customer service is of the highest importance. While the current WebRFA application provides a decent customer interface for submitting requests a significant amount of manual processes must take place subsequent to the request being submitted before it is fulfilled. Requests coming into the current portal are manually entered into multiple different work management systems depending on the request type. More complex requests require a significant amount of customer contact for clarification subsequent to the request being submitted. While the process to submit a request is relatively easy for the customer,
Continue Reading…
Here is what has happened on Evergreen’s Blog for this Week:
Part Five of a Five-Part Podcast Series on Evergreen’s North American ITIL Assessment
Today, the CMBD is being hotly hyped in the marketplace. The risk is that the market hype will undersell the complexity of articulating a true CMDB, and the challenges of getting the IT enterprise to design and support the federated model required. In this final podcast in the five-part series, we dig into the details of what it takes to create a true, active CMDB and how you can manage the mounting market hype in your organization.
Additional Links:
Hi Guys-
Happy Thursday! It seems that some key business value of IT considerations are truly expanding beyond IT. As an example, take a look at this featured article on cfo.com magazine about lifecycle IT asset management:
We have a client where the office of the CFO is actually considering being the project sponsor for IT asset management.
Don
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