Welcome back! It’s time again for another blog entry here at Real World ITIL. However, we’re currently occupied with finishing the first Real World ITIL White Paper, which we expect will be released very soon. So this time around, we’ll share the paper’s draft Abstract below, in hopes that you’ll stay tuned for the finished product.
Old cliche: “When you’re up to your neck in alligators, it’s easy to forget your goal is to drain the swamp”
The same could be said of an enterprise IT Asset Management project…
There are a lot of alligators between “where we are today” and “saved money and improved compliance.” You’ll recognize them by their large sharp teeth and foul breath:
Welcome back to another episode of Real World ITIL. This week’s story requires audience participation - so read on and we hope you’ll play along.
Speaking of audience participation, let’s take a moment to express appreciation to John Worthington for his insightful response to last week’s article on ‘What Happens When ITIL is Deemed too Risky?’. His comments are well worth considering if you’re beginning any IT project. Check out that entry for my response, John.
Now on to this week’s story:
Here is what has happened on Evergreen’s Blogs for this Week:
The Top 10 Post on Evergreen’s Blogs:
Greetings and salutations from the trenches of doing good things… If you remember my last posting I addressed the steps on HOW TO CREATE A CMDB (the walls shake). What I wanted to do is to provide some insight into the steps in the next series of postings. I welcome the opportunity for debate and discuss. So please, do not hesitate to ask away.
So the first step in building a CMDB is documenting the organizations current state.
Hello-
September was a busy tradeshow month, attending both the Gartner ITAM (IT Asset Management) conference in LA, as well as the ITSMF annual conference in Chicago.
Here is one theme I found at the ITAM conference-
I started working on developing a Change Management Policies and Procedures Guide in this Blog, but have since decided to just make the whole document available. Please contact me if you have any questions about particular sections or need advise on a specific approach you may need to take for your organization.
Click here to download the guide:
Change Management Policies and Procedures Guide
Also, don’t forget to register for Evergreen’s change management webinar and learn how to Take Change Management from Firefighting to Fire Prevention
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Welcome back!
Real World ITIL is back on the air after a nice vacation break. Though we learned very little about ITIL during our island adventure, we did learn a thing or two about the benefits of rest & relaxation. That’s a story for a different blog, however. So, while we consider taking vacations to be ‘a very good thing to do’, writing about ITIL is also very good and it’s way past time we got back on task.
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