Welcome back! I suppose that one normally expects that business activity tends to slow down toward year?s end as people focus on preparing for their holiday activities. Not so at Real World ITIL, however. The team here has had a very busy couple of weeks since our last entry.
Our current project involves helping a major international financial services firm implement Service Level, Configuration, Incident, Change, Capacity and Availability Management for a portion of their global IT organization. Over time, we expect that this project will serve as a springboard for the eventual introduction of ITIL-based processes into the rest of their IT.
Much has been written about how lengthy ITIL implementation projects can be - sometimes running into years. While this can certainly be true in some cases, sometimes our business drivers demand better performance than that.
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Here is what has happened on Evergreen’s Blog for this Week:
The Top 10 Post on Evergreen’s Blogs:
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Welcome back to Real World ITIL!
It’s been a few weeks since our last entry, during which interval we completed the white paper mentioned in our last entry. The writing part is done now and we hope that it will be published soon. We’ll let you know, so keep watching this space!
Also in the interval, our time has been consumed with two ITIL projects: a strategic roadmap for the implementation of several ITIL processes for the government of a certain island; and leading implementations of Service Level, Availability, Capacity, Change, Configuration and Incident for an IT component of a major European bank.
So, here at Real World ITIL, our effort will always go first to actually doing ITIL in the real world as opposed to only blogging about it.
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Just finished up a quickie assessment of change control for a long time client. You know, when we get invited to look at a company’s environment, there are always layers upon layers of people, processes, tools, organization, culture… and politics.
In this case, we were asked by one Senior Director to assess change controls in the enterprise, and we both knew full well that another Senior Director, reporting to a different VP, carrying the Governance title, is the one who owns “change”.
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Here is what has happened on Evergreen’s Blog for this Week:
The Top 10 Post on Evergreen’s Blogs:
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IT Managers typically allocate precious (and sometimes inordinate) human and financial resources to implementing technology solutions to combat security breaches, even as research shows that a significantly larger part of the problem is inadequate policy development, process implementation and enforcement. Indicative of this, Gartner reports organizations that incorporate a vulnerability management process will experience 90 percent fewer attacks than organizations that invest the same resources into intrusion-detection systems.
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Here is what has happened on Evergreen’s Blog for this Week:
The Top 10 Post on Evergreen’s Blogs:
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