Here’s an intersting article on compliance and process management–looking outside ITSM for ideas. Do you see a high level parallel?– ERP and BPM equalling a closed loop process–in much the same way as ITIL’s CMDB and change management form a closed loop process.
“Compliance is a huge topic everywhere,” says Dr. Mathias Kirchmer, CEO of IDS Scheer for the Americas and Japan. It’s a huge topic at ProcessWorld, too, just as at previous years. That said, this iteration of the annual IDS Scheer event looks forward to a world of process management that subsumes compliance, not the other way around.
Here’s another way to look at it.
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Hello fellow Bloggers!
Transformation of IT driven by a coordinated process framework approach (such as ITIL, CobiT, and CMMi) just plain makes sense. Sometimes (lots of times) we just need to get our heads up out of our own gopher holes and look around (outside of IT) to see what others are doing that can help us.
HOW TO FIND BEST PRACTICES RIGHT AT HOME
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Hello to All-
I have just returned from the Pink Elephant annual ITSM conference in swinging Las Vegas! I actually managed to win $68 at the blackjack table after 6 hours of hard play. I think I’ll keep my day job!
I wanted to share some early observations of the benchmark ITIL survey we ran at the conference. We had around 130 participants. Here are two points of interest from the data-
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It’s a very snowy weekend here in the mid-Atlantic region of the U.S., which for us is home base. They say that the storm is supposed to be worse right along the ocean beaches than inland, where we are. So, since we won’t be sunbathing on the snowy white sands of Our Dear Jersey Shore this weekend, what better to do than to blog about ITIL? Clean house, perhaps? Tackle that painting job in the basement? We think not.
Therefore, welcome back to another episode of Real World ITIL, where this week we’ll conclude our casual 3-part series on Availability Management.
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Here is what has happened on Evergreen’s Blog for this Week:
The Top 10 Post on Evergreen’s Blogs:
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