Hello to All-

I have just returned from the Pink Elephant annual ITSM conference in swinging Las Vegas! I actually managed to win $68 at the blackjack table after 6 hours of hard play. I think I’ll keep my day job!

I wanted to share some early observations of the benchmark ITIL survey we ran at the conference. We had around 130 participants. Here are two points of interest from the data-

1) What are your top (ITIL) initiatives in 2006?

71% chose improving incident & problem management
60% chose improving change and release management
53% chose improving configuration management

Then we asked a new question for our benchmarks, to uncover obstructions faced by those trying to lead ITIL improvement initiatives:

2) What are the three most significant barriers to ITIL adoption within your organization?

71% chose organizational resistance to change
35% chose not sure where to start
31% chose either lack of executive support, or unproven business value

It’s clear that organizational change resistance is the hands down winner.

We will produce the benchmark results within 3-4 weeks, published as a white paper with analysis of the findings, and key recommendations for addressing the challenges. If you would like to be added to the distribution list please post a reply and I will make sure you get a copy.

Cheers-

Don

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