Hello all,

This presentation presents a top-down review of ITIL (Information Technology Infrastructure Library) best practices, discusses how these practices are implemented via the Change Management process and goes on to examine how Change Management translates into business value.

The presentation culminates in a case study review of Change Management recommendations that were implemented and integrated using IT Service Management software. I hope you find it informative.

Click here to download the presentation

Don

Technorati Tags: itil information technology infrastructure library it infrastructure library it governance itsm itsmf itsm consulting

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