Hi Guys–

We recently published a guide to help organizations develop a business case for ITIL. The focus was 2 fold - 1) to show the ROI on ITIL & IT Service Management best practices the market at large is seeing, and 2) to show where you can mine the business value of ITIL in your own organization to build an effective business case.

A fair amount of quantified value is being delivered through the leverage of ITIL and IT Service Management best practices. Here is an excerpt from the whitepaper documenting some of these returns.

Today’s Market Value of ITIL
ITIL essentially re-engineers the services provided by large IT departments from the perspective of their customers, eliminating unnecessary duplication of effort and presenting a consolidated set of consistent service offerings to end users. Reported gains include:

Continue Reading…

Evergreen Systems today announced that it has released a new white paper exploring how to build the business case for ITIL and other IT process improvements. CEO, Don Casson, began exploration of the topic in June, via a techwebcast that was sponsored jointly by Hewlet-Packard and InformationWeek. Building the business case for ITIL has also been a source of discussion on Evergreen’s blog site, after Evergreen Vice President of Consulting, Joe Koester, began a four-part series on it.

Continue Reading…