Evergreen Systems today announced that it has released a new white paper exploring how to build the business case for ITIL and other IT process improvements. CEO, Don Casson, began exploration of the topic in June, via a techwebcast that was sponsored jointly by Hewlet-Packard and InformationWeek. Building the business case for ITIL has also been a source of discussion on Evergreen’s blog site, after Evergreen Vice President of Consulting, Joe Koester, began a four-part series on it.

The white paper references a number of data points taken from current research and enterprise IT process improvement case studies consistently documenting a 20-40% reduction in the effort required for ongoing IT operations, powered by the implementation of ITIL process improvements. The same research clearly links ITIL with strategic gains in customer service quality, accuracy and efficiency and IT risk and compliance work. The development of an ITIL strategy is also discussed and an incremental approach is recommended, one which starts with small steps but shows measurable gains quickly.

The white paper will be offered on Evergreen Systems web site, promoted in the ITSMF July journal and provided via a special offer for IT executives in Fortune 1000 enterprises through an online campaign. The white paper will also be listed in CIO’s online database of white papers.

Don Casson, president, CEO and co-founder of Evergreen Systems, is a frequent speaker and author on topics related to ITIL assessment and change management. Don’s recent publications range from ITIL Maturity Benchmark Studies, to ITIL and COBIT Process Frameworks, to IT Asset Management. Don has been quoted in the Sarbanes Oxley Compliance Journal, CIO Magazine, CIO Insight, eWeek, Tech Decisions for Insurance and Insurance Networking News and was the third employee of Global Management Systems Inc. (GMSI) prior to leading Evergreen Systems.

Click the link to download our new White Paper on “Developing the Business Case for ITIL”.

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