Hey there everyone! It is me. Yes again. I want to qualify my belief that establishing a Service Catalog is a great undertaking. There is no doubt this is an unruly call to duty but it can be a valuable achievement that provides a tremendous amount of benefit not to just IT but the entire organization.

If properly integrated into the day to day operations, this can transform the way the organization conducts work. Work that comes in many different forms, including Business to IT, IT to Applications, Accounting to IT, and how about HR to IT (yes, HR to IT) can all be transformed into a single measurable service structure. (Do you here the fans cheering?) A structure that can establish a common playing field which includes:

1. the details of the offering,
2. the level of service accompanied with the offering and
3. the dependencies needed to provide it.

This structure provides the needed communication bridge that is often skipped within the context of internal business relationships by establishing the expectations needed to provide a service regardless of whether the service is to an external or internal customer.

Well it is time to put the soap box away for tonight. As always I would like to hear from everyone with your thoughts on SLM and the dependencies that Service Catalog has on the CMDB. I welcome your thoughts and questions.

Also, check out our new White Paper on “How To Develop a Service Catalog”.

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