For the past several weeks I’ve been delivering and helping deliver some ITIL awareness training for a few clients. Evergreen provides a really solid and complete set of ITIL course and presentation materials, but as an instructor there are always a lot of challenges to think about. For example, in a traditional classroom ITIL training format, such as for an ITIL Foundation Exam, some of the students will already be pretty familiar with ITIL and key ITIL concepts and terms.

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