ITIL introduced the CMDB several years ago yet many are confused about its purpose. Do you think you know what a CMDB really is, as well as it’s purposes, components and applications? Test your CMDB knowledge against these five very common misconceptions about the CMDB.
The common misconceptions detailed here include:
- A CMDB is just a database
- A CMDB enables ITIL
- CMDB is just a part of Change Management
- My Asset Management system is the same as a CMDB
- Federation is the key to CMDB
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One of the single most common reasons ITIL projects fail to launch (or crash mid-stream) is due to management’s inability to clearly articulate (and then prove) the business value of “doing” ITIL. Budget dollars are hard to come by these days and requesting funding for a multi-year project where the ROI is fuzzy at best is not something most managers are eager to bet their futures on.
Well, there may be some help with the recent release of ITIL v3.
V3 claims to take a more pragmatic, business view of IT Service Management, addressing ITSM from a more “strategic” perspective. Specifically, a major tenant of v3 is the idea of the Service Lifecycle. Managing services form an end-to-end perspective with a particular focus on the financial aspects of delivery is a major focus. This “Service Portfolio” approach should resonate well with upper level management and business executives. It certainly as them spending money to improve project management practices.
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