How many times have you been on-site and the people who currently have the responsibility for perfomring the task that you are to help automate or streamline resent your presence? Do they look at you like your the newest gunslinger in town? Are your cries of "I am not an animal!" go unheeded?
Did you know that this attitude (when pronounced) can have an effect on the way you function? It can make you shy away from recommending a modification to current procedures or processes when you know it is the best thing to do.
Many of the tools that are installed now contain a log that captures every move made. This is very true of the old Opsware products, so the end-users feel that "Big Brother" has arrived and it is 1994 all over again.
Take the time to explain. Take the time to really listen to the person doing the job. Make sure you explain this is not intended to be the traffic cop who is cathing those who make a mistake and hang them out to dry. I find the best explanation is that it is used to quickly determine how to find and fix the problem. Remember, don't spend time thinking about the problem, think about the solution.
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