http://blog.evergreensys.com News and notes about ITIL®, CMDB and "real world" IT solutions. ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce and is Registered in the U.S. Patent and Trade Mark Office. Wed, 20 Feb 2008 18:33:09 +0000 http://backend.userland.com/rss092 en http://blog.evergreensys.com/2008/02/20/evergreen-and-networks-a-merger-of-equals/ http://blog.evergreensys.com/2008/02/01/quick-wins-in-itsm-or-wheres-the-gum-and-string/ http://blog.evergreensys.com/2008/01/29/lessons-learned/ http://blog.evergreensys.com/2008/01/14/managing-the-backlog-mind-the-balance/ http://blog.evergreensys.com/2008/01/10/meeting-tough-customers-over-incident-management/ http://blog.evergreensys.com/2007/11/13/seeking-itil-servicecenter-assetcenter-professionals/ http://blog.evergreensys.com/2007/10/15/change-management-are-you-fighting-fires-or-preventing-them/ http://blog.evergreensys.com/2007/09/28/managing-change-it%e2%80%99s-all-about-the-lifecycle/ http://blog.evergreensys.com/2007/09/14/calculating-the-business-gains-of-change-process-re-engineering/ http://blog.evergreensys.com/2007/09/05/kpas-and-configuration-management-how-does-your-organization-stack-up/