Hey there everyone?. It is ‘I’. I wanted to take some time and to elaborate on the points that were mentioned in Part 2.
If you recall, I discussed my belief that the value of implementing a
service catalog can be extended by establishing a CMDB in parallel. I
am sure some of you had thoughts of this being the beginning of my
pitch to sell you a time share in some tropical island location, but I
assure you this is not the case. No, my reasoning has only been founded
through the pain and suffering of being limited on what can be
delivered within the context of a service catalog project.
The first benefit of such an approach is to increase the rate of
adoption of a service catalog. Adoption of a service catalog is quite a
challenge. It is like convincing a two year old that they need to eat
their vegetables. It is a really tough sell. To understand the reason
you first need to understand the customer you are trying to sell the
change to. Your average IT good-doer has been exposed to an
ever-changing environment from the day they started in IT. So to get
jazzed up about a change in strategy, it will take a bit more than a
fancy stress ball or mouse pad. IT good-doers are really good at
determining whether a change is real or fake. As a result, implementing
a catalog needs to be presented as something of substance and value or
it will fail. For this reason, it is essential that it does not get
perceived as just a static documentation that comes with the penalty of
requiring updating. A service catalog needs to be integrated into
process and part of how IT does work. This can be establishing by
properly aligning it with the operational structure of the CMDB. This
design, while requiring additional resources, will add to the value
equation to increase adoption and provide the results the management
needs to maintain momentum.
As always, please let me know your thoughts and comments. I am
interested in comparing notes to see what challenges you have come
across. Well until next, take care.
Also, check out our new White Paper on “How To Develop a Service Catalog”.
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