Hey all! I am back. I wanted to chat
for a spell about another point that I brought up in Part 2 of my
wonder twins powers series. If you remember, and I do not know how one
could forget, but just in case the thoughts of Thanksgiving dinner have
made our discussion slip your mind, I will refresh your memory. I was
pontificating on the benefits of establishing a service catalog and the
value of spearheading a CMDB effort simultaneously. Does this refresh
your memory? Cool.
So why do this? What are the benefits? Thank goodness you asked.
The reason that this is the bee’s knees is related to the day after the service catalog is deployed. What happens?
The second has to do with addressing the management of a service
catalog structure. So after you rip out your hair and the wounds heal
from the effort of developing a service catalog structure, you finally
have done what seemed impossible - you have a document titled service
catalog (Fans Cheer). I apologize if I am a being cynical. Please
believe me when I say, I know the amount of effort it takes to build
such a document. I definitely have the scars to prove it. So what
happens next? How does a business obtain real, hard-dollar value?
The reality is the next day, or the next month, components within a
service begin to change and when that happens the nice document that
took such a long time to create is sadly out of date. Ouch? I know this
is painful. While the document is not a waste of time, the thinking
that has to go into creating a service catalog document is good work,
it just falls to the hands of progress. To avoid this situation, a
service catalog needs to be integrated with the source that contains
all its pieces. This will provide the catalog components to adopt
changes as they occur. Does this make sense? Let me know if not. As
always, I would love to chat about this some more. Well until next
time; remember to use your powers for good.
Also, check out our new White Paper on “How To Develop a Service Catalog”.
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